Terms & Conditions

Overview

This agreement outlines the terms and conditions which you agree will apply to your rental booking for the property Pacific Palms Luxury Villa at Vaimaanga Road, Rarotonga. If you booked through a Third-Party then these terms and conditions are to be read in conjunction with that Third-Party’s terms and conditions.

We maintain other policies that supplement these Terms like our Privacy Policy, which describes our collection and use of personal data, and our Cancellation Policy, which outlines any cancellation and refund entitlements.

1 Interpretation

1.1 Definitions

“Guests” means any members of your rental group or any other person visiting the Property during the rental period;

“Owner” means the person, people or family that own the holiday home you are renting;

“Property” refers to the property at Vaimaanga Road, known as Pacific Palms Luxury Villa which is being rented and includes all buildings, land, fixtures, fittings, chattels, equipment and contents at the address of the Property;

“Third-Party” means the business through which you made your booking. Including but not limited to Booking.com, Air BnB and other online travel agents;

“You” means the person making the booking and renting the holiday home and whose name is shown on the booking summary.

2 Charges and Fees

2.1 Third-Party booking. If You have booked through a Third-Party, the charges and fees will be as set out by that Third-Party and Your booking will be confirmed by paying the deposit specified, directly to the Third-Party. Refer to the Third-Party’s Terms and Conditions for a schedule of payments. If that Third-Party does not provide charges and fees to You then the charges and fees will be our ordinary charges and fees from time to time.

When booking by a third-party, You agree to pay all charges listed on the Booking Statement, including, but not limited to rental, booking fee and other service hire.

2.2 Owner booking. When booking directly through the Owner, You agree to pay all charges listed on the Booking Statement, including, but not limited to, rental, booking fee and other service hire.

Your booking is not confirmed until a 50% deposit has been received by the Owner via bank transfer in the Owner’s nominated bank account or credit card payment. Final payment is due 30 days prior to the commencement of the booking or if Your stay starts before expiry of that period, upon booking.

2.3 Aditional charges. You agree to pay on demand without set off and deduction all additional charges incurred during the rental including, but not limited to additional cleaning charges, early check in/late check out fees, costs to rectify any damage to the Property and additional guest charges. The additional charges will be our ordinary charges from time to time. The Owner will provide You with an itemised account of any additional charges.

3 Damages & Lost Property

3.1 Damages. We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, and damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

3.2 Furniture. To avoid damages, no furniture is to be moved from one room to another without prior agreement.

3.3 Towels. No bathroom towels are to be removed from the property (i.e. for beach use).

3.4 Lost Keys. Lost keys will incur a replacement charge per key lost.

3.5 Lost Property. Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 week. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking out.

Additional Cleaning Whilst staying at Pacific Palms Luxury Villa it is an expectation that good cleanliness standards are adhered to by our guests. Where rooms are considered less than acceptable upon departure, management, at its absolute discretion, reserves the right to charge an additional cleaning fee.

4 Cancellations, Travel Issues, and Refunds.

4.1 Refunds. In general, if as a Guest you cancel a Reservation, the amount refunded to you is determined by the cancellation policy that applies to that Reservation.

5 Security

5.1 Parking. Where on-site parking is provided guests accept that they park their vehicles at their own risk.

5.2 Any time Guests leave the Property, it is their responsibility to ensure all windows and doors are closed/locked to maintain security

5.3 Guests must switch off lights, air conditioning, fans, and electronics such as televisions when not in use to promote energy saving. It is not permitted to leave the air conditioning on when Guests are absent from the Property.

6 Pets

61. Animals. You are not permitted to bring any animals, except for support dogs, onto the Property.

7 Swimming Pool

7.1 Swimming pool supervision. Guests must supervise any babies and children at all times around the swimming pool.

8 Smoking

8.1 Smoking. No smoking is permitted inside the Property at any time. If there is any evidence of smoking inside, You will be responsible for reasonable costs of rectification of any damage caused or for any appropriate cleaning or fumigation required.

8.2 Cigarette Butts. Cigarette butts must be disposed of properly and not thrown on property grounds. Failure to do so will result in additional fees.

8.3 Fires. When smoking outside, You and all Guest make take all precautionary measures in the prevention of fire and for their personal safety.

9 Functions

9.1 Parties. You must obtain the Owner or manager’s consent for parties and large gatherings of any kind. Additional fees may apply.

10 Owner’s Responsibilities

10.1 The Owner will inspect the Property prior to Your arrival and ensure it is clean and tidy and in a habitable state.

10.2 The Owner will endeavour to be contactable between the hours of 9am to 6pm and may be contactable outside of these hours. Should anything significant go wrong during the rental period, the Owner will always endeavour to take practical steps that are within its control to fix it.

11 Disputes

11.1 Should You have a complaint about anything regarding the Property or the service offered, then:

(a) in the event that they booked through a Third-Party, You must take up their complaint with that Third-Party and follow the prescribed dispute process; or

(b) in the event that You booked directly through the Owner, You must report the complaint to the Owner as soon as it becomes an issue. The Owner will endeavour to rectify all complaints promptly.

12 Force Majeure

12.1 The Owner will not be in any breach of this agreement or in any way liable, if it is prevented from meeting its obligations due to an event of force majeure, such as an act of god, war, earthquake, riot, storm, flood, explosion, strike, pandemic or any other cause not reasonably within the control of the Owner.

Compliance

The Owner and Manager reserve the right to terminate permission to occupy and to evict from the Airbnb Rental for failure to comply with property rules or terms and conditions as outlined above. You will not be refunded the amount paid, regardless of shortened stay.